Montréal, January 5, 2010 - As part of our ITIL initiative at Société GRICS, a number of processes have been reviewed, including our Change Management Process. Although the review has focused mainly on our internal operations, there are several aspects that affect you directly or indirectly.

Following are a few elements that will be introduced in the coming months:

New work structure

• Each team will be assigned a Change advisory board (CAB), made up of representatives of the training and support team as well as of the maintenance team.

• A System Advisory Committee, consisting of user representatives, will be assigned to most of our products (by September 2010).

• These committees will advise the CABs on the prioritization and scheduling of change requests.

• Each committee will be asked to evaluate the status of the existing backlog of requests.

• A forward schedule of changes will be kept to inform clients of upcoming enhancements (list of enhancements and planned delivery dates).

A new standardized change request system for all of our products

• As of March 2010, enhancement requests will be analyzed and implemented if they meet the three following criteria:

a) The request must be applicable to a majority of users.
b) It must be feasible within the available budget.
c) It must be feasible within the established work plan.

• If all three conditions are met, the change request will be entered into the forward schedule of changes along with an anticipated delivery date.

• If the conditions are not met, we will ask if the person who made the request is interested in a custom-developed solution. If not, the request will be withdrawn. It is important to note that time and resources are set aside in the work plan every year for custom-developed initiatives.

• All those who make a change request will receive a written reply indicating the status of their request.