Information bulletin No 25 - October 22, 2010

Corporate News

2010 Réunion Nationale - Looking to the future!  GGT meeting in Montréal : February 24, 2011 2010 Société GRICS golf tournament - an exceptional event

Telephone support - standardization of incident management practices

Updates on our Products and Services

MOBILE service request management application - now available! HELIOS redevelopment update TFP workshop - New billing template Coming soon : online tutorials for AVANT-GARDE Keystone - Survey results La Collection educational video collection - Version 2.0

Training

Upcoming training dates

Events and Activities

Upcoming 2010-2011 special events Fall 2010 conferences  


Corporate News



2010 Réunion nationale - Looking to the future

The Réunion nationale is without a doubt the premier annual event for everyone interested in educational technology.  Come explore, network and share your ideas with your colleagues and partners on November 24, 25 and 26 at the Hyatt Regency Montreal.

New in 2010! Come meet our management team at the Société GRICS booth!  Their presentations will be held on November 25 and 26, 2011 and they will be available to answer your questions.

You are also invited to participate in workshops specifically designed to meet your needs and interests during the English Educational Community Exchange scheduled on Thursday, November 25, 2010. 

For more details on workshops and activities, visit the brand-new Réunion nationale Web site

Register online now! and book your hotel accommodations at the same time!

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GGT Meeting in Montreal: February 24, 2011

The next meeting of the Groupe des gestionnaires des technologies (GGT) will take place on February 24, 2011, at the Auberge Universel in Montréal.

 

We invite you to save the following dates for both upcoming 2011 GGT meetings : February 24 in Montréal and June 2 in Québec City.  More details on these meetings will follow shortly.

View the excellent presentations made during previous GGT meetings.

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2010 Société GRICS golf tournament - an exceptional event

 

Once again this year, the Société GRICS golf tournament was a tremendous success: glorious weather, friendly gathering of players on both courses of the Lachute Golf Club and generous donations to the Club des petits déjeuners amounting to $4300.

Warm thanks to all participants!

 

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Telephone support - standardization of incident management practices

New incident management standards are gradually being implemented and used by telephone support staff at Société GRICS.  The main goal of these new practices is to deliver high-quality customer service that is efficient, systematic and user-friendly.

The main aspects of this standardization operation are the following : assignment of an incident number for future reference, incident prioritization, treatment of emergency incidents and the distinction between regular support and billable services.  A formal communication and a summary of these new practices will be sent to you shortly.

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Updates on our Products and Services


GRDS - MOBILE service request management application now available!

Developed by Cybercat in partnership with Société GRICS, this new MOBILE application connects to your GRDS system to provide real-time management of service requests via BlackBerry.

This is a new wireless solution for IT and building maintenance staff that fosters independence, flexibility, productivity and measurable savings.

For further information on this MOBILE service request management application, contact your representative or our customer service team at 514-251-3730 or info@grics.qc.ca

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HELIOS redevelopment update

Société GRICS will continue to offer an energy management solution to its clients and will support the HELIOS application over the coming years, however Société GRICS will not replace HELIOS.  HELIOS is generating a great deal of interest, which has led to an increase in the number of its users, and Société GRICS intends to continue to integrate new functional elements into the application, such as the electronic retrieval of Gaz Métro invoices.

As for the Fox-Pro platform, Microsoft Canada will support it until 2015, providing security patches and user-paid support until this time.  However, there will be no further upgrades to the Fox-Pro language.  The fact that HELIOS operates in the recently released Windows 7 operating system provides an operational solution for HELIOS users.

For more information, please refer to the October 22, 2010 information message or contact your representative or our customer service team at 514-251-3730 or info@grics.qc.ca

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TFP workshop - New billing template

School fees, transportation services, union leaves, rent... no matter what you need to invoice, TFP can help.  The new TFP module, along with its link to Dofin, gives you the flexibility you need to produce various invoices with minimum effort and simplified data entry. 

For more details on this new billing template, register on line and select workshop 151.  This workshop will be held on November 24, 2010 at the Réunion nationale.

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Coming soon : online tutorials for AVANT-GARDE

AVANT-GARDE online tutorials, developed in partnership with the Commission scolaire de Laval, are currently being tested and will be available in the coming months!

These 17 tutorials are accessible and user-friendly and are available via the Web.  They are a great refresher for those who have been trained on the system, and they provide users with instructions on how to perform selected  tasks.

You will receive more details on this product shortly.

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Keystone - survey results

 

The survey's objective was to examine the degree of implementation of Keystone in the organisations, the degree of use of specific functionalities and, finally, identify and prioritize the functionalities Keystone users wish to see developed in the future. A large majority of the school boards and establishments currently using Keystone participated in the survey and 85% of the individual participants in the survey come from the document management sector. The survey results will be posted shortly on the Keystone customer zone.

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La Collection educational video  - Version 2.0

 

The new version of the educational video site will be launched during the 2010 Réunion nationale.

Among the enhancements : a new and improved interface, on-demand videos, teaching tools and a new video delivery system.  For more details on Version 2.0, register on-line now and select workshop 212!

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Training


Upcoming training dates:

Visit http://formation.grics.qc.ca to find out the latest training dates and register online. You may also contact us at any time to arrange on-site training at your workplace.

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Events and Activities


Upcoming 2010-2011 special events

Fall 2010

Société GRICS Réunion nationale November 24, 25 and 26, 2010, Hyatt Regency Montréal

Winter 2011

GGT Groupe des gestionnaires des technologies February 24, 2011 - Auberge Universel, Montréal


Fall 2010 conferences

Have a look at the list of conferences in which Société GRICS will be taking part this fall.

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You have questions, comments or topics to bring to our attention? Contact us!

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©Société GRICS 2010

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