|
News update from our Development Division
Most of the development teams have now completed
their scrum training and are applying the Agile
methodology to software maintenance and
development.
A new dedicated development support team, under
the direction of Michel Biron, is up and
running. This group is responsible for
monitoring technological advances, assisting
development teams, selecting effective
development tools and continually improving
practices.
The Agile transition is proceeding smoothly and yielding a
number of positive impacts at the internal level, including :
- motivated teams
- improved knowledge-sharing among teams
- increased productivity
- improvement in software quality
The next stage, which is getting under way, will focus
specifically on the following : improving coding practices,
tests and quality assurance; enhancing the way tools are used
and automating certain processes. The transition is
progressing as planned and is on schedule.
For more information,
we invite you to contact
your local representative.
back
Telephone support - Incident Management Process
In recent weeks, Société GRICS has initiated a
new process for managing incoming calls to
ensure high-quality customer service with an
emphasis on efficiency, structure, performance
and user-friendliness.
We invite you to read more about this in the
document "Incident Management Process" which
outlines the procedures for dealing with general
incidents and emergencies.
For more information,
we invite you to contact
your local representative or our customer service team at
514-251-3730 or
info@grics.qc.ca
back
Réunion nationale survey - Reminder
On February 3, attendees to the 2010 Réunion
nationale were invited to complete the
Réunion
nationale survey.
The results of this survey will allow us to
assess participants' level of satisfaction with
the 2010 Réunion nationale and the comments and
suggestions received will serve to improve
future RN meetings.
If you attended the 2010
Réunion nationale and
did not yet complete the survey,
we invite you
to do so. The survey will be online until
Friday, February 25.
back |
